RETURN, REFUND & EXCHANGE POLICY

Last Updated: August 25, 2026

At Sweet Elegance Extensions, we take pride in providing quality human hair extensions and want our customers to understand our policies before purchasing.

Because human hair extensions are personal-use products and because their condition can be materially changed through handling, installation, washing, cutting, coloring, chemical processing, and styling, our return and exchange policies are subject to the conditions described below.

Please review this policy carefully before placing your order.

By completing a purchase from Sweet Elegance Extensions, you acknowledge that you have had an opportunity to review and agree to this Return, Refund & Exchange Policy.

1. HAIR PROPERTIES AND NATURAL VARIATIONS

Sweet Elegance Extensions offers human hair products that may naturally vary from bundle to bundle.

Where a product is represented as 100% virgin human hair, individual bundles may originate from different donors. Because human hair is a natural product, reasonable differences may occur in:

• Color;
• Texture;
• Curl or wave pattern;
• Density;
• Strand thickness;
• Luster;
• Natural undertones; and
• Other characteristics.

Natural hair colors generally fall within the natural dark-brown-to-black range commonly identified within the hair industry as approximately 1B to 2, unless a specific color is stated in the product description.

Photographs are intended to reasonably represent our products; however, color and texture may appear differently because of lighting, photography, computer or mobile-device displays, and natural variations in the hair.

Reasonable natural variations in color, wave pattern, curl pattern, strand texture, or appearance do not automatically constitute a product defect.

2. ALL SALES ARE FINAL — LIMITED EXCEPTIONS

Except as expressly provided in this policy or as otherwise required by applicable law:

ALL SALES ARE FINAL AND CASH/CREDIT-CARD REFUNDS ARE NOT OFFERED FOR CHANGE-OF-MIND PURCHASES.

Eligible merchandise may qualify for an exchange or store credit under the conditions described below.

Our final-sale policy does not eliminate any rights or remedies that cannot lawfully be waived, including applicable rights concerning merchandise that is materially defective, damaged upon receipt, incorrectly fulfilled, or not delivered.

3. EXCHANGE WINDOW

Requests for an exchange must be submitted to Sweet Elegance within 10 calendar days of confirmed delivery of the order unless otherwise stated for a specific product.

Submitting a request within the 10-day period does not automatically guarantee approval.

The merchandise must also meet all eligibility requirements described in this policy.

Once an exchange request is approved, the customer must ship the merchandise according to the return instructions provided by Sweet Elegance.

4. CONDITION REQUIRED FOR AN EXCHANGE

To qualify for an exchange, merchandise must be:

• Unused;
• Unworn;
• Uninstalled;
• Unwashed;
• Unaltered;
• Uncut;
• Uncolored;
• Unbleached;
• Chemically untreated;
• Free from odors, products, or contaminants;
• In its original bundle or packaging configuration;
• Accompanied by any applicable tags, ties, seals, bands, or packaging; and
• In a condition that permits us to determine that the product has not been used or materially altered.

Sweet Elegance reserves the right to inspect all returned merchandise before approving an exchange.

If inspection reasonably indicates that the product has been used, installed, worn, altered, or processed, the exchange may be denied to the extent permitted by applicable law.

5. ITEMS THAT ARE NOT ELIGIBLE FOR VOLUNTARY EXCHANGE

Unless required by applicable law because of a verified product defect or fulfillment error, merchandise will not qualify for a voluntary exchange if it has been:

• Installed or partially installed;
• Worn or tried on in a manner that materially changes its condition;
• Brushed, combed, picked, or manipulated beyond what is reasonably necessary for visual inspection;
• Washed or conditioned;
• Cut or trimmed;
• Removed or cut from a weft;
• Colored;
• Dyed;
• Bleached or lifted;
• Toned;
• Rinsed with color;
• Permed;
• Relaxed;
• Chemically processed;
• Treated with bonding glue or adhesive;
• Altered from its original condition; or
• Damaged after delivery through improper handling, installation, maintenance, styling, or chemical treatment.

For hygiene and product-integrity purposes, customers should inspect all hair thoroughly before installation, washing, coloring, cutting, removing applicable return-control packaging, or performing any other alteration.

6. COLOR OR TEXTURE EXCHANGE

Because natural human hair can vary in color and texture, Sweet Elegance does not guarantee that every bundle will be identical.

If you are dissatisfied solely with the natural color or texture of unused hair, you may request one exchange, provided that:

1. You contact us within the applicable 10-calendar-day exchange period;
2. The hair remains completely unused and unaltered;
3. The hair otherwise satisfies all return-condition requirements; and
4. Replacement inventory is available.

For the first approved color or texture exchange, Sweet Elegance may provide a prepaid return shipping label.

We will make reasonable efforts to accommodate your requested replacement based upon available inventory; however, because of the natural characteristics of human hair, we cannot guarantee an exact color or texture match.

If a customer subsequently requests another exchange based solely on personal color or texture preference, the customer may be responsible for applicable return and replacement shipping costs.

Any additional exchange remains subject to approval and product availability.

7. EXCHANGE VALUE

Approved exchanges may be made for merchandise of equal or greater value, subject to availability.

If the replacement product costs more than the original product, the customer will be responsible for paying the difference before the replacement is shipped.

Unless otherwise required by applicable law, no cash or payment-method refund will be issued when an exchange is requested solely because of preference, color variation, texture preference, length selection, or a change of mind.

If an eligible product of equal or greater value is not available, Sweet Elegance may offer store credit or another reasonable resolution.

8. DEFECTIVE PRODUCTS

We stand behind the products we sell.

If you believe you received hair with a manufacturing or product defect, you must contact Sweet Elegance before installing, coloring, cutting, washing, chemically processing, or otherwise materially altering the hair whenever reasonably possible.

Please provide:

• Your full name;
• Order number;
• Description of the concern;
• Clear photographs and/or video showing the issue; and
• Any other information reasonably requested so that we can evaluate the claim.

Sweet Elegance may require that the hair be returned for inspection before determining whether a defect exists.

A reported concern does not automatically establish that a product is defective.

9. WHAT MAY NOT CONSTITUTE A DEFECT

Because human hair is a natural product and requires routine care, the following circumstances do not necessarily constitute a defect:

• Minor differences in bundle color;
• Reasonable differences in texture or curl pattern;
• Reasonable differences among bundles from different donors;
• Changes in texture after washing;
• Normal or reasonable shedding;
• Changes resulting from heat styling;
• Dryness resulting from inadequate conditioning or maintenance;
• Damage resulting from excessive heat;
• Damage caused by bleaching, coloring, relaxing, perming, or other chemical processing;
• Damage caused by improper installation;
• Damage caused by adhesives or bonding products;
• Tangling caused by inadequate maintenance;
• Damage resulting from sleeping, swimming, exercising, or environmental exposure without appropriate hair care; or
• Damage occurring after the hair has been materially modified by the customer or stylist.

Nothing in this section prevents a customer from making a legitimate claim regarding a genuine defect that existed when the merchandise was delivered.

10. INSTALLATION AND STYLIST SERVICES

Sweet Elegance is not responsible for installation services performed by an independent stylist, salon, installer, or other third party unless Sweet Elegance expressly provided that service.

Customers are responsible for selecting a qualified stylist and communicating appropriate installation and maintenance requirements.

Installation alone does not necessarily eliminate any legal rights relating to a genuine pre-existing product defect. However, installation, cutting, coloring, chemical treatment, or other alterations may make it difficult or impossible to determine whether a problem existed when the product was delivered.

For this reason, customers are strongly encouraged to inspect the hair completely before installation.

Sweet Elegance is not responsible for damage caused by improper installation, cutting, coloring, bleaching, chemical processing, maintenance, product application, or styling performed after delivery.

11. INCORRECT ITEMS

If Sweet Elegance ships an item that materially differs from the item ordered, please contact us promptly after delivery.

Do not install, cut, color, wash, or otherwise alter the incorrect product.

Once the error is verified, Sweet Elegance will provide instructions for correcting the order.

Sweet Elegance will be responsible for reasonable return-shipping costs when the exchange is necessary because we shipped the wrong product.

12. ITEMS DAMAGED IN TRANSIT

Customers should inspect packages and merchandise promptly after delivery.

If merchandise appears to have been damaged during shipment, contact us promptly and provide photographs of:

• The shipping package;
• Shipping label;
• Interior packaging; and
• Damaged merchandise.

Please retain all packaging materials until the claim has been resolved.

We may use this information to submit a claim with the applicable shipping carrier.

13. EXCHANGE AUTHORIZATION REQUIRED

Do not send merchandise back without first contacting Sweet Elegance.

Customers must receive exchange instructions before returning merchandise.

Unauthorized returns may experience processing delays and may be refused where permitted by law.

To request an exchange, contact:

SweetEleganceBeauty@gmail.com

Please include your order number and the reason for the requested exchange.

14. RETURN SHIPPING

If Sweet Elegance determines that an exchange resulted from our fulfillment error or an approved first color/texture exchange under this policy, we may provide a prepaid return label.

For other voluntary exchanges, customers may be responsible for return shipping and any shipping costs associated with the replacement item.

Customers should retain their return tracking information.

Sweet Elegance is not responsible for return packages that are lost before being received by us, except to the extent the loss resulted from a shipping method or label provided and controlled by Sweet Elegance or as otherwise required by law.

15. INSPECTION OF RETURNED MERCHANDISE

All returned merchandise is subject to inspection.

Receiving a returned package does not mean the exchange has been approved.

After receiving the product, we will inspect its condition to determine whether it satisfies the requirements of this policy.

If the merchandise qualifies, we will process the approved exchange or other applicable resolution.

If the merchandise does not qualify because it has been used, altered, installed, damaged, or otherwise rendered ineligible, we may deny the voluntary exchange.

Where appropriate, the customer may be responsible for shipping costs associated with returning rejected merchandise to the customer.

16. PROCESSING TIMES

Approved exchanges will be processed within a reasonable period after returned merchandise has been received and inspected.

Replacement products are subject to inventory availability.

Shipping time for replacement merchandise is separate from exchange-processing time.

17. ORDER CANCELLATIONS

Because orders may enter processing shortly after they are submitted, we cannot guarantee that an order can be canceled or changed after purchase.

If you need to request an order change or cancellation, contact us as quickly as possible.

If the order has already entered fulfillment or shipment, the request may be denied.

Nothing in this section limits cancellation or refund rights that may apply under applicable law.

18. SHIPPING CHARGES

Original shipping charges are generally non-refundable when a customer voluntarily requests an exchange due to preference or change of mind, except where otherwise required by law.

If an order was incorrect, defective, damaged, or otherwise qualifies for a seller-paid remedy, applicable shipping costs will be handled consistent with law and this policy.

19. PROMOTIONAL, CLEARANCE AND FINAL-SALE PRODUCTS

Products specifically identified as Final Sale, Clearance, Closeout, Promotional Final Sale, or otherwise non-returnable at the time of purchase may not qualify for voluntary exchange unless otherwise expressly stated.

This restriction does not eliminate any applicable legal rights concerning defective, damaged, materially misrepresented, or incorrectly fulfilled merchandise.

20. CHARGEBACKS AND PAYMENT DISPUTES

If you have a concern regarding an order, please contact Sweet Elegance so that we have an opportunity to investigate and resolve the matter.

Nothing in this policy restricts your lawful right to dispute a transaction with your bank, card issuer, or payment provider.

Sweet Elegance reserves the right to provide relevant transaction documentation in response to a payment dispute, including:

• Order information;
• Customer communications;
• Tracking information;
• Proof of delivery;
• Photographs;
• Return or exchange records; and
• The policies applicable to the transaction.

Fraudulent or intentionally false claims may result in restrictions on future purchases and any other remedies available under applicable law.

21. POLICY ABUSE AND FRAUD

Sweet Elegance reserves the right, to the extent permitted by law, to refuse voluntary returns or exchanges involving suspected:

• Return fraud;
• Altered merchandise;
• Product substitution;
• Repeated policy abuse;
• False representations regarding product condition;
• Unauthorized payment activity; or
• Other fraudulent conduct.

This provision does not permit Sweet Elegance to deny legitimate consumer rights provided by applicable law.

22. CONSUMER RIGHTS

This policy establishes Sweet Elegance's voluntary return and exchange terms.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer protection, warranty, refund, chargeback, or other right that cannot legally be waived.

If there is a conflict between this policy and a mandatory requirement of applicable law, the applicable law will control.

23. CHANGES TO THIS POLICY

Sweet Elegance may update this Return, Refund & Exchange Policy periodically.

Changes will be posted on the Site with an updated “Last Updated” date.

The policy applicable to a transaction will generally be the policy in effect when the order was placed, except where applicable law requires otherwise.

24. CONTACT US

Questions regarding returns, exchanges, damaged products, or suspected defects should be submitted to:

Sweet Elegance Extensions
Email: SweetEleganceBeauty@gmail.com

Please include your order number with all order-related inquiries.